The part a stranger can use without asking the office first.
Company pages under the forwarder’s own name, tracking, e-AWB and proof-of-delivery lookup, a quote request form, a pickup request form, and the notices posted when something changes at the terminal.
Six things, and a number is enough for four of them.
A customer who has not signed in can still track a shipment, pull an e-AWB, pull a proof of delivery, and ask for a price or a pickup. Everything they submit lands in the staff inbox as one queue.
The forms are the other half.
Two of the six screens take something instead of giving it: a quote request and a pickup request. A stranger fills either one, and it arrives in the staff queue with the lane, the commodity and the weight already typed — by them, not by the desk at 6 p.m. From that queue it becomes a quotation or a booked pickup in one step.
Every time on this page names its own clock.
This is not a house style. One of the twenty checks that stop a release is check_clock, and it fails the build when a screen prints a timestamp without saying which clock it was read in.
What the check caught
A delivery made at four in the afternoon in Los Angeles appeared on the customer’s screen as 23:00 the following day. Nothing was broken in the warehouse, nothing was broken in billing. The screen had stamped a moment in one zone and drawn it in another, and the customer read it as a driver who came a day late.
Why the public page cares most
The desk knows which port is which. A stranger tracking a box does not, and this is the one screen they read with nobody to ask. So the tracking page carries the zone on every line, an ocean departure in Pacific time next to an arrival in Korean time, and the reader can subtract the two without being wrong by a day.
Stated before the demonstration, to save time on both sides.
A real box, tracked on the public page.
A real house bill from last month makes a useful demonstration. It is put on a demonstration company and the public tracking page is opened the way a customer would open it — no sign-in, no walkthrough.